- Introduction – 9/15/2019
- Defining “Difficult” – 10/6/2019, 11/3/2019
- Identifying the Types – 11/10/2019
- Using the S.T.O.P. Model
- Seeing Through the Control Drama
- Not Taking it Personally
- Managing Your Reaction
- Walking Away
- Seeing the Learning Experience
- Practicing Compassion
- Resources