© uckyo Adobe Stock license
#71228726
Characteristics
- Silent
- Just “yes” and “no” answers
- Hard to open up
- Maintains stance
- Easily masks fear and anger
- Refuses to cooperate
- Won't effectively communicate
Do's and Don'ts
Do
- Ask open-ended questions
- Wait for a response
- Be patient and plan to spend extra time with them
- Comment on what is happening during interaction and discussion
Don't
- Break silence while waiting for a response
- Hurry conversation along with your own talk and chatter