Characteristics
- Expert on all matters
- Feels others are stupid or uninformed
- Often reacts to others' knowledge with anger, withdrawal or irritation
- Likes control of everything
Do's and Don'ts
Do's
- Be prepared and have all information possible
- Listen carefully and paraphrase main points
- Be tentative in disagreements
- Use questions to raise problems
Don'ts
- Act like a Know-It-All back
- Overgeneralize and be as specific as possible